After-sale Service
Our Service Commitment
We are committed to delivering reliable products and professional technical support. Our service team ensures that every customer receives timely assistance, from product guidance to warranty and repair services.
Common Questions
Warranty, repair and technical support
Every order is backed by a service team that stays involved after delivery. We help with product selection before you buy, integration questions during a build, and warranty or repair cases after a product has been in service. The aim is a clear answer and a practical route to a fix, rather than a ticket that disappears.
Before you contact us
Have the order number and the exact product model ready, plus a short description of the aircraft, propulsion set and operating conditions. For batteries, note the series count, capacity and cycle count. For electronics, include firmware version, wiring photos and any error logs. Clear information at the first contact removes most of the back-and-forth.
What happens after you send a request
Our engineers review the details and reply with the likely cause and the next step. If the product needs inspection, we issue return instructions and confirm the address before shipping. Once the unit arrives it is tested, then repaired, replaced or credited according to the warranty terms that applied to the original order.
Support that goes beyond replacement
Firmware, drawings and manuals are available in the TMOTOR download centre, and battery or propulsion questions can be answered through our custom power systems team. If you are still choosing a pack, the battery cell guide explains how series and parallel counts affect voltage and capacity.